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Author Question: The closing of a negative-news message should include a pleasant statement that promotes _________. ... (Read 70 times)

burchfield96

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on: Jun 23, 2018
The closing of a negative-news message should include a pleasant statement that promotes _________.
 Fill in the blank(s) with correct word

Question 2

One way to soften negative news in a message is by suggesting a compromise or ________ to the receiver, such as suggesting that a loan applicant return with a cosigner to reapply.
 Fill in the blank(s) with correct word


smrtceo

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Reply #1 on: Jun 23, 2018
Answer to Question 1

goodwill

Answer to Question 2

alternative


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