The direct strategy should be used to communicate negative news ...

[dalyningkenk]

The direct strategy should be used to communicate negative news when ________.
 A) the news may provoke a hostile reaction
  B) the news affects the receiver personally
  C) firmness is necessary
  D) the news could threaten the customer relationship

Question 2

Select the most accurate statement about negative messages.
 A) An employee's words, decisions, and opinions are assumed to represent those of the organization.
  B) If you want to communicate your personal feelings or opinions, use company letterhead to give yourself more credibility.
  C) To be actionable (likely to result in a lawsuit), abusive language can be true or false, as long as it is damaging.
  D) In a situation that could be legally dangerous, try to volunteer as much information as possible to show that you are being completely honest.

[voltaire123]

Answer to Question 1

C

Answer to Question 2

A

[dalyningkenk]

Excellent

[brbarasa]

TYSM