This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: You will use the direct strategy for your message when the bad news is not damaging, when the ... (Read 123 times)

justinmsk

  • Hero Member
  • *****
  • Posts: 524
on: Jun 23, 2018
You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when
 A) the bad news threatens the customer relationship.
 B) the bad news is unexpected.
 C) firmness is necessary.
 D) the bad news will provoke a hostile reaction.

Question 2

Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first?
 A) Select a soothing color of stationery for the message.
 B) Gather information about his reasons for not meeting the deadline.
 C) Write the opening of his message.
 D) Analyze the bad news to see how it will affect his reader.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

missalyssa26

  • Sr. Member
  • ****
  • Posts: 327
Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

D


justinmsk

  • Member
  • Posts: 524
Reply 2 on: Jun 23, 2018
Wow, this really help

cici

  • Member
  • Posts: 325
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Increased intake of vitamin D has been shown to reduce fractures up to 25% in older people.

Did you know?

Many people have small pouches in their colons that bulge outward through weak spots. Each pouch is called a diverticulum. About 10% of Americans older than age 40 years have diverticulosis, which, when the pouches become infected or inflamed, is called diverticulitis. The main cause of diverticular disease is a low-fiber diet.

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

Did you know?

Though “Krazy Glue” or “Super Glue” has the ability to seal small wounds, it is not recommended for this purpose since it contains many substances that should not enter the body through the skin, and may be harmful.

Did you know?

Nitroglycerin is used to alleviate various heart-related conditions, and it is also the chief component of dynamite (but mixed in a solid clay base to stabilize it).

When working with the patient with impaired hearing, the interpreter needs to direct questions to th When working with the patient with impaired hearing, the interpreter needs to direct questions to th
A typical direct-injection system uses two pumps—one low-pressure electric pump in the fuel tank ... A typical direct-injection system uses two pumps—one low-pressure electric pump in the fuel tank ...
Ischemic compression (i.e., direct pressure) to a trigger point in the trapezius muscle. Ischemic compression (i.e., direct pressure) to a trigger point in the trapezius muscle.
Scientists should use a variety of media to present the message Scientists should use a variety of media to present the message
Direct percussion Direct percussion
Direct Two Species Interactions Direct Two Species Interactions
Video: Semidiscontinuous DNA replication

For a complete list of videos, visit our video library