This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: You will use the direct strategy for your message when the bad news is not damaging, when the ... (Read 141 times)

justinmsk

  • Hero Member
  • *****
  • Posts: 524
on: Jun 23, 2018
You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when
 A) the bad news threatens the customer relationship.
 B) the bad news is unexpected.
 C) firmness is necessary.
 D) the bad news will provoke a hostile reaction.

Question 2

Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first?
 A) Select a soothing color of stationery for the message.
 B) Gather information about his reasons for not meeting the deadline.
 C) Write the opening of his message.
 D) Analyze the bad news to see how it will affect his reader.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

missalyssa26

  • Sr. Member
  • ****
  • Posts: 327
Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

D


justinmsk

  • Member
  • Posts: 524
Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

marict

  • Member
  • Posts: 304
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Most fungi that pathogenically affect humans live in soil. If a person is not healthy, has an open wound, or is immunocompromised, a fungal infection can be very aggressive.

Did you know?

Walt Disney helped combat malaria by making an animated film in 1943 called The Winged Scourge. This short film starred the seven dwarfs and taught children that mosquitos transmit malaria, which is a very bad disease. It advocated the killing of mosquitos to stop the disease.

Did you know?

Of the estimated 2 million heroin users in the United States, 600,000–800,000 are considered hardcore addicts. Heroin addiction is considered to be one of the hardest addictions to recover from.

Did you know?

It is difficult to obtain enough calcium without consuming milk or other dairy foods.

Did you know?

For high blood pressure (hypertension), a new class of drug, called a vasopeptidase blocker (inhibitor), has been developed. It decreases blood pressure by simultaneously dilating the peripheral arteries and increasing the body's loss of salt.

Communication by direct contact between cells. Communication by direct contact between cells.
An agglutination reaction. Antigen-coated latex beads are held together by antibody. In a direct ... An agglutination reaction. Antigen-coated latex beads are held together by antibody. In a direct ...
Direct immunoassays. A labeled antibody binds directly to the antigen. The label on the antibody can ... Direct immunoassays. A labeled antibody binds directly to the antigen. The label on the antibody can ...
Ischemic compression (i.e., direct pressure) to a trigger point in the trapezius muscle. Ischemic compression (i.e., direct pressure) to a trigger point in the trapezius muscle.
Strategy: Algorithms and Heuristics Strategy: Algorithms and Heuristics
A basic strategy for producing a knockout mouse A basic strategy for producing a knockout mouse
Video: Prone Position

For a complete list of videos, visit our video library