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Author Question: Because customers are already upset, the language of adjustment messages should be particularly ... (Read 130 times)

madam-professor

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on: Jun 23, 2018
Because customers are already upset, the language of adjustment messages should be particularly ________.
 A) adamant
  B) sensitive
  C) negative
  D) vague

Question 2

What is the most accurate statement about sending goodwill messages e via e-mail?
 A) In today's digital age, all goodwill messages should be sent via e-mail.
  B) If you frequently communicate with the receiver by e-mail and if you are sure your note will not get lost, then sending an e-mail goodwill message is acceptable.
  C) Although other goodwill messages can be sent via e-mail, sympathy messages should never be sent this way.
  D) You should never send goodwill messages via e-mail.


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yifu223

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

B


madam-professor

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Reply 2 on: Jun 23, 2018
Gracias!

Bigfoot1984

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Reply 3 on: Yesterday
:D TYSM

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