Author Question: Because customers are already upset, the language of adjustment messages should be particularly ... (Read 112 times)

madam-professor · **on:** Jun 23, 2018

Because customers are already upset, the language of adjustment messages should be particularly ________.
A) adamant
B) sensitive
C) negative
D) vague

Question 2

What is the most accurate statement about sending goodwill messages e via e-mail?
A) In today's digital age, all goodwill messages should be sent via e-mail.
B) If you frequently communicate with the receiver by e-mail and if you are sure your note will not get lost, then sending an e-mail goodwill message is acceptable.
C) Although other goodwill messages can be sent via e-mail, sympathy messages should never be sent this way.
D) You should never send goodwill messages via e-mail.