This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: In writing adjustment messages to customers, your goal should be to ________. A) rectify a wrong, if ... (Read 44 times)

tuffie

  • Hero Member
  • *****
  • Posts: 534
on: Jun 23, 2018
In writing adjustment messages to customers, your goal should be to ________.
 A) rectify a wrong, if one exists
  B) regain the confidence of the customer
  C) promote future business
  D) accomplish all of these

Question 2

A colleague has decided to write a negative online review of a restaurant she recently visited and has asked for your advice. What is the best advice you can give her?
 A) Make the review as long as possible so that you can include many details about the restaurant.
  B) To be safe and to protect your privacy, leave the comment anonymously.
  C) Include positives as well as negatives in the review.
  D) Even if the restaurant contacts you to correct the problem, leave the original message posted as is.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jlaineee

  • Sr. Member
  • ****
  • Posts: 380
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

C


tuffie

  • Hero Member
  • *****
  • Posts: 534
Reply #2 on: Jun 23, 2018
Correct answers!


jlaineee

  • Sr. Member
  • ****
  • Posts: 380
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

Historic treatments for rheumatoid arthritis have included gold salts, acupuncture, a diet consisting of apples or rhubarb, nutmeg, nettles, bee venom, bracelets made of copper, prayer, rest, tooth extractions, fasting, honey, vitamins, insulin, snow collected on Christmas, magnets, and electric convulsion therapy.

Did you know?

Less than one of every three adults with high LDL cholesterol has the condition under control. Only 48.1% with the condition are being treated for it.

Did you know?

People with alcoholism are at a much greater risk of malnutrition than are other people and usually exhibit low levels of most vitamins (especially folic acid). This is because alcohol often takes the place of 50% of their daily intake of calories, with little nutritional value contained in it.

Did you know?

A good example of polar molecules can be understood when trying to make a cake. If water and oil are required, they will not mix together. If you put them into a measuring cup, the oil will rise to the top while the water remains on the bottom.

Did you know?

Multiple experimental evidences have confirmed that at the molecular level, cancer is caused by lesions in cellular DNA.

This why YOLO is wrong This why YOLO is wrong
In 2013, Americans learned that the federal government massively surveys their phone calls and e-mai In 2013, Americans learned that the federal government massively surveys their phone calls and e-mai
To attain their goal of objectivity and accuracy in their research, sociologists must put away their ... To attain their goal of objectivity and accuracy in their research, sociologists must put away their ...
Both individuals and organizations do impression management, trying to communicate messages about ... Both individuals and organizations do impression management, trying to communicate messages about ...
The Milestones of Adjustment Post-Psychosis model outlines a four-phase trajectory from a psychotic ... The Milestones of Adjustment Post-Psychosis model outlines a four-phase trajectory from a psychotic ...
If 0.40 mol of NaN3 reacts completely in the reaction shown below, then ________ L of N2 will ... If 0.40 mol of NaN3 reacts completely in the reaction shown below, then ________ L of N2 will ...
Video: Stroke volume - afterload definition & hypertension

For a complete list of videos, visit our video library