This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: In writing adjustment messages to customers, your goal should be to ________. A) rectify a wrong, if ... (Read 78 times)

tuffie

  • Hero Member
  • *****
  • Posts: 534
on: Jun 23, 2018
In writing adjustment messages to customers, your goal should be to ________.
 A) rectify a wrong, if one exists
  B) regain the confidence of the customer
  C) promote future business
  D) accomplish all of these

Question 2

A colleague has decided to write a negative online review of a restaurant she recently visited and has asked for your advice. What is the best advice you can give her?
 A) Make the review as long as possible so that you can include many details about the restaurant.
  B) To be safe and to protect your privacy, leave the comment anonymously.
  C) Include positives as well as negatives in the review.
  D) Even if the restaurant contacts you to correct the problem, leave the original message posted as is.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jlaineee

  • Sr. Member
  • ****
  • Posts: 380
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

C


tuffie

  • Hero Member
  • *****
  • Posts: 534
Reply #2 on: Jun 23, 2018
Correct answers!


jlaineee

  • Sr. Member
  • ****
  • Posts: 380
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

Looking at the sun may not only cause headache and distort your vision temporarily, but it can also cause permanent eye damage. Any exposure to sunlight adds to the cumulative effects of ultraviolet (UV) radiation on your eyes. UV exposure has been linked to eye disorders such as macular degeneration, solar retinitis, and corneal dystrophies.

Did you know?

There are more bacteria in your mouth than there are people in the world.

Did you know?

The top 10 most important tips that will help you grow old gracefully include (1) quit smoking, (2) keep your weight down, (3) take supplements, (4) skip a meal each day or fast 1 day per week, (5) get a pet, (6) get medical help for chronic pain, (7) walk regularly, (8) reduce arguments, (9) put live plants in your living space, and (10) do some weight training.

Did you know?

Many of the drugs used by neuroscientists are derived from toxic plants and venomous animals (such as snakes, spiders, snails, and puffer fish).

Did you know?

Nearly 31 million adults in America have a total cholesterol level that is more than 240 mg per dL.

In 2013, Americans learned that the federal government massively surveys their phone calls and e-mai In 2013, Americans learned that the federal government massively surveys their phone calls and e-mai
Which do you think is most at work in a debate contest, mastery- or performance-goal orientations or ... Which do you think is most at work in a debate contest, mastery- or performance-goal orientations or ...
Claptone - Wrong Claptone - Wrong
Start the valve adjustment procedure by first disconnecting and labeling, if necessary, all ... Start the valve adjustment procedure by first disconnecting and labeling, if necessary, all ...
Face cradle adjustment for comfort of receiver. Face cradle adjustment for comfort of receiver.
Writing can lead to psychological benefits Writing can lead to psychological benefits
Video: Spinal Cord Injury Animation

For a complete list of videos, visit our video library