This topic contains a solution. Click here to go to the answer

Author Question: Because customers are already upset, the language of adjustment messages should be particularly ... (Read 71 times)

madam-professor

  • Hero Member
  • *****
  • Posts: 584
Because customers are already upset, the language of adjustment messages should be particularly ________.
 A) adamant
  B) sensitive
  C) negative
  D) vague

Question 2

What is the most accurate statement about sending goodwill messages e via e-mail?
 A) In today's digital age, all goodwill messages should be sent via e-mail.
  B) If you frequently communicate with the receiver by e-mail and if you are sure your note will not get lost, then sending an e-mail goodwill message is acceptable.
  C) Although other goodwill messages can be sent via e-mail, sympathy messages should never be sent this way.
  D) You should never send goodwill messages via e-mail.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

yifu223

  • Sr. Member
  • ****
  • Posts: 302
Answer to Question 1

B

Answer to Question 2

B




madam-professor

  • Member
  • Posts: 584
Reply 2 on: Jun 23, 2018
Gracias!


smrtceo

  • Member
  • Posts: 344
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

Did you know?

Essential fatty acids have been shown to be effective against ulcers, asthma, dental cavities, and skin disorders such as acne.

Did you know?

The shortest mature adult human of whom there is independent evidence was Gul Mohammed in India. In 1990, he was measured in New Delhi and stood 22.5 inches tall.

Did you know?

Oliver Wendell Holmes is credited with introducing the words "anesthesia" and "anesthetic" into the English language in 1846.

Did you know?

In 2010, opiate painkllers, such as morphine, OxyContin®, and Vicodin®, were tied to almost 60% of drug overdose deaths.

Did you know?

Opium has influenced much of the world's most popular literature. The following authors were all opium users, of varying degrees: Lewis Carroll, Charles, Dickens, Arthur Conan Doyle, and Oscar Wilde.

For a complete list of videos, visit our video library