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Author Question: In writing adjustment messages to customers, your goal should be to ________. A) rectify a wrong, if ... (Read 77 times)

tuffie

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on: Jun 23, 2018
In writing adjustment messages to customers, your goal should be to ________.
 A) rectify a wrong, if one exists
  B) regain the confidence of the customer
  C) promote future business
  D) accomplish all of these

Question 2

A colleague has decided to write a negative online review of a restaurant she recently visited and has asked for your advice. What is the best advice you can give her?
 A) Make the review as long as possible so that you can include many details about the restaurant.
  B) To be safe and to protect your privacy, leave the comment anonymously.
  C) Include positives as well as negatives in the review.
  D) Even if the restaurant contacts you to correct the problem, leave the original message posted as is.


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jlaineee

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Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

C


tuffie

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Reply #2 on: Jun 23, 2018
Correct answers!


jlaineee

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Reply #3 on: Jun 23, 2018
Great! Please up vote :D


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