This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: In writing adjustment messages to customers, your goal should be to ________. A) rectify a wrong, if ... (Read 27 times)

tuffie

  • Hero Member
  • *****
  • Posts: 534
on: Jun 23, 2018
In writing adjustment messages to customers, your goal should be to ________.
 A) rectify a wrong, if one exists
  B) regain the confidence of the customer
  C) promote future business
  D) accomplish all of these

Question 2

A colleague has decided to write a negative online review of a restaurant she recently visited and has asked for your advice. What is the best advice you can give her?
 A) Make the review as long as possible so that you can include many details about the restaurant.
  B) To be safe and to protect your privacy, leave the comment anonymously.
  C) Include positives as well as negatives in the review.
  D) Even if the restaurant contacts you to correct the problem, leave the original message posted as is.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jlaineee

  • Sr. Member
  • ****
  • Posts: 380
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

C


tuffie

  • Hero Member
  • *****
  • Posts: 534
Reply #2 on: Jun 23, 2018
Correct answers!


jlaineee

  • Sr. Member
  • ****
  • Posts: 380
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

Approximately one in three babies in the United States is now delivered by cesarean section. The number of cesarean sections in the United States has risen 46% since 1996.

Did you know?

All adverse reactions are commonly charted in red ink in the patient's record and usually are noted on the front of the chart. Failure to follow correct documentation procedures may result in malpractice lawsuits.

Did you know?

Vampire bats have a natural anticoagulant in their saliva that permits continuous bleeding after they painlessly open a wound with their incisors. This capillary blood does not cause any significant blood loss to their victims.

Did you know?

Elderly adults are living longer, and causes of death are shifting. At the same time, autopsy rates are at or near their lowest in history.

Did you know?

More than 4.4billion prescriptions were dispensed within the United States in 2016.

Tracking Goal-Setting Progress Tracking Goal-Setting Progress
Many gasoline service stations have signs posted warning customers to place plastic fuel containers ... Many gasoline service stations have signs posted warning customers to place plastic fuel containers ...
An overall view of the four-cylinder engine that is due for a scheduled valve adjustment according ... An overall view of the four-cylinder engine that is due for a scheduled valve adjustment according ...
Apothecary measures of weights were often used for prescription writing, especially for compounding. ... Apothecary measures of weights were often used for prescription writing, especially for compounding. ...
Cuneiform Writing Cuneiform Writing
Belief that premarital sex is “not wrong at all,” Canada, 1975—2016 (in percent) Belief that premarital sex is “not wrong at all,” Canada, 1975—2016 (in percent)
Video: Sigmoidoscopy

For a complete list of videos, visit our video library