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Author Question: The opening of a direct claim letter should ________. A) explain the problem in detail and justify ... (Read 69 times)

DelorasTo

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on: Jun 23, 2018
The opening of a direct claim letter should ________.
 A) explain the problem in detail and justify your request
  B) express anger to show the reader that you are serious
  C) open with a clear statement of the problem or with the action you want the receiver to take
  D) remain vague to allow the reader to decide on a remedy for the problem

Question 2

Which of the following is the best example of a situation justifying a straightforward claim?
 A) The transmission in your car gave out within the warranty period.
  B) A shipment arrived two weeks after it was promised.
  C) Your credit card was billed twice for a purchase you made.
  D) All of these choices are examples of direct claims.


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lucas dlamini

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Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

D


DelorasTo

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

Animal_Goddess

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Reply 3 on: Yesterday
Wow, this really help

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