Author Question: The opening of a direct claim letter should ________. A) explain the problem in detail and justify ... (Read 132 times)

DelorasTo · **on:** Jun 23, 2018

The opening of a direct claim letter should ________.
A) explain the problem in detail and justify your request
B) express anger to show the reader that you are serious
C) open with a clear statement of the problem or with the action you want the receiver to take
D) remain vague to allow the reader to decide on a remedy for the problem

Question 2

Which of the following is the best example of a situation justifying a straightforward claim?
A) The transmission in your car gave out within the warranty period.
B) A shipment arrived two weeks after it was promised.
C) Your credit card was billed twice for a purchase you made.
D) All of these choices are examples of direct claims.