Author Question: Which of the following statements is FALSE concerning claim messages? a. Most claims are from ... (Read 23 times)

storky111 · **on:** Jun 23, 2018

Which of the following statements is FALSE concerning claim messages?
a. Most claims are from people who believe they have a legitimate complaint.
b. The way an adjuster handles the complaint determines to a large extent the goodwill of the company.
c. Complainers are less likely to continue to do business with a company than those who do not complain.
d. Businesses that resolve claims effectively will retain most of the complainers as repeat customers.

Question 2

One test of an effective report is that it influences the reader to act as the writer desires.
Indicate whether the statement is true or false