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Author Question: Which of the following statements is FALSE concerning claim messages? a. Most claims are from ... (Read 35 times)

storky111

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on: Jun 23, 2018
Which of the following statements is FALSE concerning claim messages?
 a. Most claims are from people who believe they have a legitimate complaint.
  b. The way an adjuster handles the complaint determines to a large extent the goodwill of the company.
  c. Complainers are less likely to continue to do business with a company than those who do not complain.
  d. Businesses that resolve claims effectively will retain most of the complainers as repeat customers.

Question 2

One test of an effective report is that it influences the reader to act as the writer desires.
  Indicate whether the statement is true or false


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ApricotDream

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Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

TRUE


storky111

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

dreamfighter72

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Reply 3 on: Yesterday
Excellent

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