Which of the following statements is FALSE concerning claim ...

[storky111]

Which of the following statements is FALSE concerning claim messages?
 a. Most claims are from people who believe they have a legitimate complaint.
  b. The way an adjuster handles the complaint determines to a large extent the goodwill of the company.
  c. Complainers are less likely to continue to do business with a company than those who do not complain.
  d. Businesses that resolve claims effectively will retain most of the complainers as repeat customers.

Question 2

One test of an effective report is that it influences the reader to act as the writer desires.
  Indicate whether the statement is true or false

[ApricotDream]

Answer to Question 1

C

Answer to Question 2

TRUE

[storky111]

Thanks for the timely response, appreciate it

[marict]

Gracias!