This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Melody is responding negatively to a request for a claim. Which of the following would she NOT do in ... (Read 40 times)

kfurse

  • Hero Member
  • *****
  • Posts: 590
on: Jun 23, 2018
Melody is responding negatively to a request for a claim. Which of the following would she NOT do in composing her message to the customer?
 a. Begin the message with a neutral, dependent clause, followed by a statement implying the refusal.
  b. Include sales promotional and resale material in the last paragraph.
  c. Offer an alternative service as a gesture of goodwill.
  d. Present the reasoning behind her decision without using emotional wording.

Question 2

The fifth step in the six-step problem-solving technique is
 a. consider the facts.
  b. ask Did the solution work?
  c. determine the best solution.
  d. none of these choices.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

zacnyjessica

  • Sr. Member
  • ****
  • Posts: 345
Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

C


kfurse

  • Hero Member
  • *****
  • Posts: 590
Reply #2 on: Jun 23, 2018
Thank you :)


zacnyjessica

  • Sr. Member
  • ****
  • Posts: 345
Reply #3 on: Jun 23, 2018
Happy to help you


« previous next »
 

Did you know?

Sperm cells are so tiny that 400 to 500 million (400,000,000–500,000,000) of them fit onto 1 tsp.

Did you know?

In 1844, Charles Goodyear obtained the first patent for a rubber condom.

Did you know?

In 1835 it was discovered that a disease of silkworms known as muscardine could be transferred from one silkworm to another, and was caused by a fungus.

Did you know?

Elderly adults are at greatest risk of stroke and myocardial infarction and have the most to gain from prophylaxis. Patients ages 60 to 80 years with blood pressures above 160/90 mm Hg should benefit from antihypertensive treatment.

Did you know?

Once thought to have neurofibromatosis, Joseph Merrick (also known as "the elephant man") is now, in retrospect, thought by clinical experts to have had Proteus syndrome. This endocrine disease causes continued and abnormal growth of the bones, muscles, skin, and so on and can become completely debilitating with severe deformities occurring anywhere on the body.

Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
A completed CMS-1500 (02/12) claim form. A completed CMS-1500 (02/12) claim form.
Video: Factors that affect conduction rates (myelination, axon diameter & temperature)

For a complete list of videos, visit our video library