Melody is responding negatively to a request for a claim. Which ...

[kfurse]

Melody is responding negatively to a request for a claim. Which of the following would she NOT do in composing her message to the customer?
 a. Begin the message with a neutral, dependent clause, followed by a statement implying the refusal.
  b. Include sales promotional and resale material in the last paragraph.
  c. Offer an alternative service as a gesture of goodwill.
  d. Present the reasoning behind her decision without using emotional wording.

Question 2

The fifth step in the six-step problem-solving technique is
 a. consider the facts.
  b. ask Did the solution work?
  c. determine the best solution.
  d. none of these choices.

[zacnyjessica]

Answer to Question 1

A

Answer to Question 2

C

[kfurse]

Thank you

[zacnyjessica]

Happy to help you