This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Melody is responding negatively to a request for a claim. Which of the following would she NOT do in ... (Read 90 times)

kfurse

  • Hero Member
  • *****
  • Posts: 590
on: Jun 23, 2018
Melody is responding negatively to a request for a claim. Which of the following would she NOT do in composing her message to the customer?
 a. Begin the message with a neutral, dependent clause, followed by a statement implying the refusal.
  b. Include sales promotional and resale material in the last paragraph.
  c. Offer an alternative service as a gesture of goodwill.
  d. Present the reasoning behind her decision without using emotional wording.

Question 2

The fifth step in the six-step problem-solving technique is
 a. consider the facts.
  b. ask Did the solution work?
  c. determine the best solution.
  d. none of these choices.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

zacnyjessica

  • Sr. Member
  • ****
  • Posts: 345
Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

C


kfurse

  • Hero Member
  • *****
  • Posts: 590
Reply #2 on: Jun 23, 2018
Thank you :)


zacnyjessica

  • Sr. Member
  • ****
  • Posts: 345
Reply #3 on: Jun 23, 2018
Happy to help you


« previous next »
 

Did you know?

Many of the drugs used by neuroscientists are derived from toxic plants and venomous animals (such as snakes, spiders, snails, and puffer fish).

Did you know?

Autoimmune diseases occur when the immune system destroys its own healthy tissues. When this occurs, white blood cells cannot distinguish between pathogens and normal cells.

Did you know?

Allergies play a major part in the health of children. The most prevalent childhood allergies are milk, egg, soy, wheat, peanuts, tree nuts, and seafood.

Did you know?

Certain topical medications such as clotrimazole and betamethasone are not approved for use in children younger than 12 years of age. They must be used very cautiously, as directed by a doctor, to treat any child. Children have a much greater response to topical steroid medications.

Did you know?

The top 10 most important tips that will help you grow old gracefully include (1) quit smoking, (2) keep your weight down, (3) take supplements, (4) skip a meal each day or fast 1 day per week, (5) get a pet, (6) get medical help for chronic pain, (7) walk regularly, (8) reduce arguments, (9) put live plants in your living space, and (10) do some weight training.

The Autonomic Nervous System and Emotional Responding The Autonomic Nervous System and Emotional Responding
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
W-4 form used by employees to request IRS withholding. W-4 form used by employees to request IRS withholding.
A Structure/Function Label Claim A Structure/Function Label Claim
Video: Ultrasound of a Fetus (Sonogram)

For a complete list of videos, visit our video library