This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Melody is responding negatively to a request for a claim. Which of the following would she NOT do in ... (Read 42 times)

kfurse

  • Hero Member
  • *****
  • Posts: 590
on: Jun 23, 2018
Melody is responding negatively to a request for a claim. Which of the following would she NOT do in composing her message to the customer?
 a. Begin the message with a neutral, dependent clause, followed by a statement implying the refusal.
  b. Include sales promotional and resale material in the last paragraph.
  c. Offer an alternative service as a gesture of goodwill.
  d. Present the reasoning behind her decision without using emotional wording.

Question 2

The fifth step in the six-step problem-solving technique is
 a. consider the facts.
  b. ask Did the solution work?
  c. determine the best solution.
  d. none of these choices.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

zacnyjessica

  • Sr. Member
  • ****
  • Posts: 345
Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

C


kfurse

  • Hero Member
  • *****
  • Posts: 590
Reply #2 on: Jun 23, 2018
Thank you :)


zacnyjessica

  • Sr. Member
  • ****
  • Posts: 345
Reply #3 on: Jun 23, 2018
Happy to help you


« previous next »
 

Did you know?

According to the Migraine Research Foundation, migraines are the third most prevalent illness in the world. Women are most affected (18%), followed by children of both sexes (10%), and men (6%).

Did you know?

For high blood pressure (hypertension), a new class of drug, called a vasopeptidase blocker (inhibitor), has been developed. It decreases blood pressure by simultaneously dilating the peripheral arteries and increasing the body's loss of salt.

Did you know?

Individuals are never “cured” of addictions. Instead, they learn how to manage their disease to lead healthy, balanced lives.

Did you know?

Approximately one in four people diagnosed with diabetes will develop foot problems. Of these, about one-third will require lower extremity amputation.

Did you know?

A strange skin disease referred to as Morgellons has occurred in the southern United States and in California. Symptoms include slowly healing sores, joint pain, persistent fatigue, and a sensation of things crawling through the skin. Another symptom is strange-looking, threadlike extrusions coming out of the skin.

The Autonomic Nervous System and Emotional Responding The Autonomic Nervous System and Emotional Responding
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
Preventing Claim Form Rejection Preventing Claim Form Rejection
Video: Autonomic Nervous System Animation

For a complete list of videos, visit our video library