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Author Question: Melody is responding negatively to a request for a claim. Which of the following would she NOT do in ... (Read 43 times)

kfurse

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on: Jun 23, 2018
Melody is responding negatively to a request for a claim. Which of the following would she NOT do in composing her message to the customer?
 a. Begin the message with a neutral, dependent clause, followed by a statement implying the refusal.
  b. Include sales promotional and resale material in the last paragraph.
  c. Offer an alternative service as a gesture of goodwill.
  d. Present the reasoning behind her decision without using emotional wording.

Question 2

The fifth step in the six-step problem-solving technique is
 a. consider the facts.
  b. ask Did the solution work?
  c. determine the best solution.
  d. none of these choices.


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zacnyjessica

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Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

C


kfurse

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Reply #2 on: Jun 23, 2018
Thank you :)


zacnyjessica

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Reply #3 on: Jun 23, 2018
Happy to help you


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