To be effective, a bad-news message should _____. A) explain ...

[kellyjaisingh]

To be effective, a bad-news message should _____.
 
  A) explain the reasons behind the bad news
  B) anticipate the reaction of the audience
  C) clearly state the desired outcome
  D) soften the impact of the news as much as possible
  E) include an apology

Question 2

Which of the following statements would be best to include in a letter turning down someone who applied for a job?
 
  A) We are sorry to inform you that your credentials were not as impressive as those of the other candidates who applied for the position.
  B) We think that you are talented, but feel the position would best be filled by a younger, more vibrant candidate.
  C) Unfortunately, we were more impressed by the other candidates.
  D) We don't think that you are the right fit for this position at this point in time.
  E) After much consideration, we have offered the position to another candidate.

[Sierray]

Answer to Question 1

Answer: A
Explanation: A) To be effective, a bad-news message should explain the reasons behind the bad news. Of all the features in your message, this explanation has the most power to influence the audience to accept your bad news.

Answer to Question 2

Answer: E
Explanation: E) This statement conveys the bad news clearly but sensitively by using positive phrasing. The other statements are either insensitive, ambiguous, or potentially discriminatory, leaving the company open to legal complications.