When writing a negative message, wording should be as positive as ...

[lak]

When writing a negative message, wording should be as positive as possible.
 
  Indicate whether the statement is true or false.

Question 2

All content in the negative message should be what?
 
  A) Factual, impersonal and objective
  B) Factual, positive and clear
  C) Clear, complete and concise
  D) Objective, complete and concise
  E) Personal, complete and concise

[Pariscourtney]

Answer to Question 1

Answer: TRUE
Explanation: This kind of communication etiquette is always important, but it demands special care with negative messages. Moreover, you can ease the sense of disappointment by using positive words rather than negative, counterproductive ones.

Answer to Question 2

Answer: C
Explanation: C) The need for careful attention to detail continues as you complete your message. Revise your content to make sure everything is clear, complete, and concisebearing in mind that even small flaws are likely to be magnified in readers' minds as they react to the negative news.