If negative news is likely to be a surprise to the reader, an ...

[dbose]

If negative news is likely to be a surprise to the reader, an indirect approach should be used.
 
  Indicate whether the statement is true or false.

Question 2

If follow up action is needed in response to a routine message, identify who will do what and when in the body of the message.
 
  Indicate whether the statement is true or false.

[jazzlynnnnn]

Answer to Question 1

Answer: TRUE
Explanation: The more complete description is less negative and emphasizes how the audience can benefit from the change. However, if the negative news is likely to be a shock or particularly unpleasant for the reader, you'll want to use the indirect approach.

Answer to Question 2

Answer: FALSE
Explanation: The close of routine replies and positive messages is usually short and simple, because you're leaving things on a neutral or positive note and not usually asking for the reader to do anything. Often, a simple thank you is all you need. However, if follow-up action is required or expected, use the close to identify who will do what and when that action will take place.