Telephone equipment that allows the caller to use a headset or ...

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Telephone equipment that allows the caller to use a headset or headphones is:
 
  A) speaker phone.
  B) hands-free telephone device.
  C) direct telephone line.
  D) TTY.

Question 2

When the medical assistant directs phone calls to other numbers in the practice, this is termed:
 
  A) triaging.
  B) using the hold feature.
  C) routing.
  D) using the telephone directory.

[yeungji]

Answer to Question 1

B

Answer to Question 2

C

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Wow, this really help

[tuate]

Thanks for the timely response, appreciate it