Author Question: Telephone equipment that allows the caller to use a headset or headphones is: A) speaker phone. ... (Read 104 times)

plus1 · **on:** Jun 25, 2018

Telephone equipment that allows the caller to use a headset or headphones is:

A) speaker phone.
B) hands-free telephone device.
C) direct telephone line.
D) TTY.

Question 2

When the medical assistant directs phone calls to other numbers in the practice, this is termed:

A) triaging.
B) using the hold feature.
C) routing.
D) using the telephone directory.