Author Question: Which of the following accurately represents the three dimensions of customer service? a. ... (Read 151 times)

jilianpiloj

  • Hero Member
  • *****
  • Posts: 521
Which of the following accurately represents the three dimensions of customer service?
 a. negotiation, motivation, and empathy
 b. communication, sympathy, and diligence (CSD)
 c. communication, negotiation, and concession
 d. communication, resilience, and motivation
 e. None of these are correct.

Question 2

____________________ questions are regularly used at the start of interviews or questionnaires to determine
  whether the respondent is actually a member of the population being studied.
 Fill in the blank(s) with correct word



nickk12214

  • Sr. Member
  • ****
  • Posts: 332
Answer to Question 1

d

Answer to Question 2

Filter



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Women are 50% to 75% more likely than men to experience an adverse drug reaction.

Did you know?

In most cases, kidneys can recover from almost complete loss of function, such as in acute kidney (renal) failure.

Did you know?

About 600,000 particles of skin are shed every hour by each human. If you live to age 70 years, you have shed 105 pounds of dead skin.

Did you know?

Critical care patients are twice as likely to receive the wrong medication. Of these errors, 20% are life-threatening, and 42% require additional life-sustaining treatments.

Did you know?

Sildenafil (Viagra®) has two actions that may be of consequence in patients with heart disease. It can lower the blood pressure, and it can interact with nitrates. It should never be used in patients who are taking nitrates.

For a complete list of videos, visit our video library