Author Question: Which of the following accurately represents the three dimensions of customer service? a. ... (Read 153 times)

jilianpiloj

  • Hero Member
  • *****
  • Posts: 521
Which of the following accurately represents the three dimensions of customer service?
 a. negotiation, motivation, and empathy
 b. communication, sympathy, and diligence (CSD)
 c. communication, negotiation, and concession
 d. communication, resilience, and motivation
 e. None of these are correct.

Question 2

____________________ questions are regularly used at the start of interviews or questionnaires to determine
  whether the respondent is actually a member of the population being studied.
 Fill in the blank(s) with correct word



nickk12214

  • Sr. Member
  • ****
  • Posts: 332
Answer to Question 1

d

Answer to Question 2

Filter



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

The first monoclonal antibodies were made exclusively from mouse cells. Some are now fully human, which means they are likely to be safer and may be more effective than older monoclonal antibodies.

Did you know?

It is difficult to obtain enough calcium without consuming milk or other dairy foods.

Did you know?

The Babylonians wrote numbers in a system that used 60 as the base value rather than the number 10. They did not have a symbol for "zero."

Did you know?

According to the FDA, adverse drug events harmed or killed approximately 1,200,000 people in the United States in the year 2015.

Did you know?

Malaria was not eliminated in the United States until 1951. The term eliminated means that no new cases arise in a country for 3 years.

For a complete list of videos, visit our video library