« previous next »

Author Question: An inconsistency in service providers' minds between what the service manager expects them to ... (Read 218 times)

cagreen833

  • Hero Member
  • *****
  • Posts: 544
on: Jun 28, 2018
An inconsistency in service providers' minds between what the service manager expects them to provide and the service they think their customers actually want is referred to as:
 a. role conflict.
 b. role ambiguity.
 c. overpromising.
 d. role communication.

Question 2

Which of the following is an example of secondary data?
 a. An online survey to gather demographic information on product purchasers
  b. Existing data compiled from product warranty registration cards
  c. Published industry statistics
  d. All of the above are types of secondary data
  e. Only B and C are secondary data


brittanywood

  • Sr. Member
  • ****
  • Posts: 355
Reply #1 on: Jun 28, 2018
Answer to Question 1

a

Answer to Question 2

e


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Once thought to have neurofibromatosis, Joseph Merrick (also known as "the elephant man") is now, in retrospect, thought by clinical experts to have had Proteus syndrome. This endocrine disease causes continued and abnormal growth of the bones, muscles, skin, and so on and can become completely debilitating with severe deformities occurring anywhere on the body.

Did you know?

Human stomach acid is strong enough to dissolve small pieces of metal such as razor blades or staples.

Did you know?

The people with the highest levels of LDL are Mexican American males and non-Hispanic black females.

Did you know?

According to animal studies, the typical American diet is damaging to the liver and may result in allergies, low energy, digestive problems, and a lack of ability to detoxify harmful substances.

Did you know?

Although the Roman numeral for the number 4 has always been taught to have been "IV," according to historians, the ancient Romans probably used "IIII" most of the time. This is partially backed up by the fact that early grandfather clocks displayed IIII for the number 4 instead of IV. Early clockmakers apparently thought that the IIII balanced out the VIII (used for the number 8) on the clock face and that it just looked better.

A visually impaired patient is assisted by a service dog. A visually impaired patient is assisted by a service dog.
A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact, A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact,
Many gasoline service stations have signs posted warning customers to place plastic fuel containers ... Many gasoline service stations have signs posted warning customers to place plastic fuel containers ...
Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ... Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ...
Do not interact with a service dog unless you have permission from its owner. Do not interact with a service dog unless you have permission from its owner.
An electrician charges a flat fee of $90 for a home service call. In addition he charges $25 ... An electrician charges a flat fee of $90 for a home service call. In addition he charges $25 ...
Video: How does asthma work?And How do you treat asthma?

For a complete list of videos, visit our video library