It is important for a salesperson to understand what service ...

[APUS57]

It is important for a salesperson to understand what service dimensions concern a buyer. A salesperson's question, Do we send a team to your site for start-up? addresses the service dimension of _____.
 A) delivery
  B) inventory
  C) training
  D) installation
  E) warranty

Question 2

A salesperson's service mission is to:
 A) convince a customer to make a purchase at all costs.
  B) prioritize his or her personal interests over a customer's interests.
  C) maximize the number of sales.
  D) provide added value for a customer.
  E) minimize direct contact with a customer.

[LP]

Answer to Question 1

D

Answer to Question 2

D