It is important for a salesperson to understand what service dimensions concern a buyer. A salesperson's question, Do we send a team to your site for start-up? addresses the service dimension of _____.
A) delivery
B) inventory
C) training
D) installation
E) warranty
Question 2
A salesperson's service mission is to:
A) convince a customer to make a purchase at all costs.
B) prioritize his or her personal interests over a customer's interests.
C) maximize the number of sales.
D) provide added value for a customer.
E) minimize direct contact with a customer.
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