Author Question: Why is it that a great percentage of service customers never complain to the offending party? A) ... (Read 72 times)

lidoalex · **on:** Jun 28, 2018

Why is it that a great percentage of service customers never complain to the offending party?
A) They don't think it will do any good.
B) They accept part of the blame since they are directly involved in the process.
C) They don't know who to complain to.
D) They don't want to create a confrontation.
E) All of these are reasons customers do not complain.

Question 2

__________ is/are considered to be the glue of successful implementation that binds the entire organization together as a single, functioning unit.
A) Organizational structure
B) Marketing strategy
C) Systems and processes
D) Leadership
E) Shared goals and values