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Author Question: Jonathan, a salesperson for a food processor manufacturing company, is selling his company's new ... (Read 148 times)

casperchen82

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on: Jun 28, 2018
Jonathan, a salesperson for a food processor manufacturing company, is selling his company's new juicer to prospective customers. Most of his prospects feel that the juicer is too bulky and is not easy to clean. In this scenario, which of the following types of objections are Jonathan's prospects raising?
 A) A time objection
  B) A price objection
  C) A need objection
  D) A product objection
  E) A source objection

Question 2

Which of the following is NOT a component of a service quality information system?
 A) mystery shopping
  B) customer retention interviews
  C) after-sale surveys
  D) employee surveys
  E) total market service quality surveys


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smrerig

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

B


casperchen82

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  • Posts: 540
Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review

Joy Chen

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  • Posts: 354
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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