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Author Question: Jonathan, a salesperson for a food processor manufacturing company, is selling his company's new ... (Read 167 times)

casperchen82

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on: Jun 28, 2018
Jonathan, a salesperson for a food processor manufacturing company, is selling his company's new juicer to prospective customers. Most of his prospects feel that the juicer is too bulky and is not easy to clean. In this scenario, which of the following types of objections are Jonathan's prospects raising?
 A) A time objection
  B) A price objection
  C) A need objection
  D) A product objection
  E) A source objection

Question 2

Which of the following is NOT a component of a service quality information system?
 A) mystery shopping
  B) customer retention interviews
  C) after-sale surveys
  D) employee surveys
  E) total market service quality surveys


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smrerig

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

B


casperchen82

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Reply 2 on: Jun 28, 2018
Excellent

raenoj

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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