The element of customer interface that refers to the knowledge captured from customers and the degree to which this information is used to provide enhanced value to the customer is:
A) fulfillment and support.
B) information and insight.
C) relationship dynamics.
D) pricing structure.
Question 2
The element of customer interface that refers to the channels a business marketing firm uses to reach customers and the level of service it provides is:
A) fulfillment and support.
B) information and insight.
C) relationship dynamics.
D) pricing structure.
Mercury Element
Element Cube
A Human Element Emerges
The five skills of the element Collection of Information
The two skills of the element Selection of Alternatives
Testing Infants’ Knowledge