Author Question: The element of customer interface that refers to the knowledge captured from customers and the ... (Read 232 times)

AEWBW

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The element of customer interface that refers to the knowledge captured from customers and the degree to which this information is used to provide enhanced value to the customer is:
 A) fulfillment and support.
  B) information and insight.
  C) relationship dynamics.
  D) pricing structure.

Question 2

The element of customer interface that refers to the channels a business marketing firm uses to reach customers and the level of service it provides is:
 A) fulfillment and support.
  B) information and insight.
  C) relationship dynamics.
  D) pricing structure.



Ddddd

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Answer to Question 1

B

Answer to Question 2

A



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