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Author Question: The element of customer interface that refers to the knowledge captured from customers and the ... (Read 178 times)

AEWBW

  • Hero Member
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  • Posts: 579
on: Jun 28, 2018
The element of customer interface that refers to the knowledge captured from customers and the degree to which this information is used to provide enhanced value to the customer is:
 A) fulfillment and support.
  B) information and insight.
  C) relationship dynamics.
  D) pricing structure.

Question 2

The element of customer interface that refers to the channels a business marketing firm uses to reach customers and the level of service it provides is:
 A) fulfillment and support.
  B) information and insight.
  C) relationship dynamics.
  D) pricing structure.


Ddddd

  • Sr. Member
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  • Posts: 334
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

A


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