Author Question: The element of customer interface that refers to the knowledge captured from customers and the ... (Read 224 times)

AEWBW

  • Hero Member
  • *****
  • Posts: 579
The element of customer interface that refers to the knowledge captured from customers and the degree to which this information is used to provide enhanced value to the customer is:
 A) fulfillment and support.
  B) information and insight.
  C) relationship dynamics.
  D) pricing structure.

Question 2

The element of customer interface that refers to the channels a business marketing firm uses to reach customers and the level of service it provides is:
 A) fulfillment and support.
  B) information and insight.
  C) relationship dynamics.
  D) pricing structure.



Ddddd

  • Sr. Member
  • ****
  • Posts: 334
Answer to Question 1

B

Answer to Question 2

A



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

The average person is easily confused by the terms pharmaceutics and pharmacology, thinking they are one and the same. Whereas pharmaceutics is the science of preparing and dispensing drugs (otherwise known as the science of pharmacy), pharmacology is the study of medications.

Did you know?

Individuals are never “cured” of addictions. Instead, they learn how to manage their disease to lead healthy, balanced lives.

Did you know?

On average, the stomach produces 2 L of hydrochloric acid per day.

Did you know?

Many of the drugs used by neuroscientists are derived from toxic plants and venomous animals (such as snakes, spiders, snails, and puffer fish).

Did you know?

Cancer has been around as long as humankind, but only in the second half of the twentieth century did the number of cancer cases explode.

For a complete list of videos, visit our video library