Author Question: Each time a customer interacts with a member of the selling organization it is referred to as a ... (Read 92 times)

geoffrey

  • Hero Member
  • *****
  • Posts: 880
Each time a customer interacts with a member of the selling organization it is referred to as a moment of truth.
 
 Indicate whether the statement is true or false

Question 2

Which of the following are reasons for business marketers to employ relationship marketing activities?
 A) Loyal customers are far more profitable than price sensitive customers.
  B) Having strong relationships with customers can be hard for competitors to understand or duplicate.
  C) Both loyal customers are far more profitable than price sensitive customers and having strong relationships with customers can be hard for competitors to understand or duplicate are true.
  D) None of the answer choices.



Zack0mack0101@yahoo.com

  • Sr. Member
  • ****
  • Posts: 341
Answer to Question 1

T

Answer to Question 2

C



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

The modern decimal position system was the invention of the Hindus (around 800 AD), involving the placing of numerals to indicate their value (units, tens, hundreds, and so on).

Did you know?

Common abbreviations that cause medication errors include U (unit), mg (milligram), QD (every day), SC (subcutaneous), TIW (three times per week), D/C (discharge or discontinue), HS (at bedtime or "hours of sleep"), cc (cubic centimeters), and AU (each ear).

Did you know?

More than 2,500 barbiturates have been synthesized. At the height of their popularity, about 50 were marketed for human use.

Did you know?

It is widely believed that giving a daily oral dose of aspirin to heart attack patients improves their chances of survival because the aspirin blocks the formation of new blood clots.

Did you know?

Vaccines prevent between 2.5 and 4 million deaths every year.

For a complete list of videos, visit our video library