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Author Question: A ________________ is the activity during a period of time when the customer directly interacts with ... (Read 45 times)

asan beg

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A ________________ is the activity during a period of time when the customer directly interacts with some aspect of the service organization.
 Fill in the blank(s) with correct word

Question 2

A language audit is not intended to direct the global service organization to some potential trouble spots when dealing with a culturally diverse customer mix.
 
 Indicate whether the statement is true or false



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Smiles0805

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Answer to Question 1

Service Encounter

Answer to Question 2

F




asan beg

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Reply 2 on: Jun 29, 2018
YES! Correct, THANKS for helping me on my review


raili21

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Reply 3 on: Yesterday
:D TYSM

 

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