Author Question: Organizations should develop _________________________ by hiring, training, and managing workers ... (Read 67 times)

2125004343

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Organizations should develop ___________________ ______ by hiring, training, and managing workers whose interactions with customers create a favorable emotional response.
 Fill in the blank(s) with correct word

Question 2

Martha likes to view the programs that other channels are airing while an advertisement is being broadcast during her favorite sitcom. Which of the following is Martha demonstrating?
 a. Narrowcasting
  b. Attention sharing
  c. Program rating
  d. Channel grazing



bimper21

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Answer to Question 1

Emotional Intelligence

Answer to Question 2

d



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