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Author Question: Organizations should develop _________________________ by hiring, training, and managing workers ... (Read 64 times)

2125004343

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on: Jun 29, 2018
Organizations should develop ___________________ ______ by hiring, training, and managing workers whose interactions with customers create a favorable emotional response.
 Fill in the blank(s) with correct word

Question 2

Martha likes to view the programs that other channels are airing while an advertisement is being broadcast during her favorite sitcom. Which of the following is Martha demonstrating?
 a. Narrowcasting
  b. Attention sharing
  c. Program rating
  d. Channel grazing


bimper21

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Reply #1 on: Jun 29, 2018
Answer to Question 1

Emotional Intelligence

Answer to Question 2

d


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