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Author Question: A ________________ is the activity during a period of time when the customer directly interacts with ... (Read 32 times)

asan beg

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on: Jun 29, 2018
A ________________ is the activity during a period of time when the customer directly interacts with some aspect of the service organization.
 Fill in the blank(s) with correct word

Question 2

A language audit is not intended to direct the global service organization to some potential trouble spots when dealing with a culturally diverse customer mix.
 
 Indicate whether the statement is true or false


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Smiles0805

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Reply #1 on: Jun 29, 2018
Answer to Question 1

Service Encounter

Answer to Question 2

F


asan beg

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Reply 2 on: Jun 29, 2018
:D TYSM

scottmt

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Reply 3 on: Yesterday
Wow, this really help

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