Author Question: Those groups or individuals with a vested interest in the performance of a firm are referred to as ... (Read 59 times)

silviawilliams41 · **on:** Jul 6, 2018

Those groups or individuals with a vested interest in the performance of a firm are referred to as

A) stockholders.
B) stakeholders.
C) employees.
D) customers.

Question 2

Which of the following is not a key element of the TQM approach?

A) Focus on the customer
B) Continuous improvement
C) Employee involvement
D) Scientifically study each part of a task and develop the best method of performing the task