Those groups or individuals with a vested interest in the ...

[silviawilliams41]

Those groups or individuals with a vested interest in the performance of a firm are referred to as
 
  A) stockholders.
  B) stakeholders.
  C) employees.
  D) customers.

Question 2

Which of the following is not a key element of the TQM approach?
 
  A) Focus on the customer
  B) Continuous improvement
  C) Employee involvement
  D) Scientifically study each part of a task and develop the best method of performing the task

[ebonylittles]

Answer to Question 1

B

Answer to Question 2

D

[silviawilliams41]

TYSM

[xiaomengxian]

Excellent