This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When Berry is dealing with an irate customer, he finds himself biting his tongue to keep himself ... (Read 57 times)

lb_gilbert

  • Hero Member
  • *****
  • Posts: 588
on: Jul 7, 2018
When Berry is dealing with an irate customer, he finds himself biting his tongue to keep himself from saying what he really wants to say. This is referred to as emotional:
 
  A) dissonance.
  B) labor.
  C) conflict.
  D) incongruence.

Question 2

As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:
 
  A) dissonance.
  B) labor.
  C) conflict.
  D) incongruence.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

diesoon

  • Sr. Member
  • ****
  • Posts: 353
Reply #1 on: Jul 7, 2018
Answer to Question 1

Boom Correct answer

Answer to Question 2

This is great. Thanks


lb_gilbert

  • Member
  • Posts: 588
Reply 2 on: Jul 7, 2018
Excellent

nguyenhoanhat

  • Member
  • Posts: 332
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Throughout history, plants containing cardiac steroids have been used as heart drugs and as poisons (e.g., in arrows used in combat), emetics, and diuretics.

Did you know?

Chronic marijuana use can damage the white blood cells and reduce the immune system's ability to respond to disease by as much as 40%. Without a strong immune system, the body is vulnerable to all kinds of degenerative and infectious diseases.

Did you know?

Side effects from substance abuse include nausea, dehydration, reduced productivitiy, and dependence. Though these effects usually worsen over time, the constant need for the substance often overcomes rational thinking.

Did you know?

When taking monoamine oxidase inhibitors, people should avoid a variety of foods, which include alcoholic beverages, bean curd, broad (fava) bean pods, cheese, fish, ginseng, protein extracts, meat, sauerkraut, shrimp paste, soups, and yeast.

Did you know?

Persons who overdose with cardiac glycosides have a better chance of overall survival if they can survive the first 24 hours after the overdose.

A Bobcat finds water in Tucson, AZ. A Bobcat finds water in Tucson, AZ.
Giraffe extending its tongue to feed. Its tongue, lips and palate are tough enough to deal with shar Giraffe extending its tongue to feed. Its tongue, lips and palate are tough enough to deal with shar
Palpating the tongue Palpating the tongue
Black hairy tongue Black hairy tongue
Dorsum of tongue showing location of papillae Dorsum of tongue showing location of papillae
Video: Morphology of a tomato plant

For a complete list of videos, visit our video library