This topic contains a solution. Click here to go to the answer

Author Question: When Berry is dealing with an irate customer, he finds himself biting his tongue to keep himself ... (Read 34 times)

lb_gilbert

  • Hero Member
  • *****
  • Posts: 588
When Berry is dealing with an irate customer, he finds himself biting his tongue to keep himself from saying what he really wants to say. This is referred to as emotional:
 
  A) dissonance.
  B) labor.
  C) conflict.
  D) incongruence.

Question 2

As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:
 
  A) dissonance.
  B) labor.
  C) conflict.
  D) incongruence.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

diesoon

  • Sr. Member
  • ****
  • Posts: 353
Answer to Question 1

Boom Correct answer

Answer to Question 2

This is great. Thanks




lb_gilbert

  • Member
  • Posts: 588
Reply 2 on: Jul 7, 2018
YES! Correct, THANKS for helping me on my review


mjenn52

  • Member
  • Posts: 351
Reply 3 on: Yesterday
Wow, this really help

 

Did you know?

Signs and symptoms of a drug overdose include losing consciousness, fever or sweating, breathing problems, abnormal pulse, and changes in skin color.

Did you know?

The average human gut is home to perhaps 500 to 1,000 different species of bacteria.

Did you know?

In 1844, Charles Goodyear obtained the first patent for a rubber condom.

Did you know?

Astigmatism is the most common vision problem. It may accompany nearsightedness or farsightedness. It is usually caused by an irregularly shaped cornea, but sometimes it is the result of an irregularly shaped lens. Either type can be corrected by eyeglasses, contact lenses, or refractive surgery.

Did you know?

Women are 50% to 75% more likely than men to experience an adverse drug reaction.

For a complete list of videos, visit our video library