This topic contains a solution. Click here to go to the answer

Author Question: In dealing with an irate customer it is essential that you keep in mind that _______. A) You are ... (Read 255 times)

dollx

  • Hero Member
  • *****
  • Posts: 558
In dealing with an irate customer it is essential that you keep in mind that _______.
 
  A) You are the representative of the company B) You need to block out what they say
  C) You should take their attack personally D) None of the above

Question 2

It is important that you are able to ___________________ ____________, rather than quickly jumping to conclusions if you want to resolve a customer complaint
 
  A) Disregard the company's perspective B) Try to avoid seeing it from any perspective
  C) See it from the customer's perspective D) Avoid having a perspective



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

IRincones

  • Sr. Member
  • ****
  • Posts: 321
Answer to Question 1

A

Answer to Question 2

C





 

Did you know?

According to the Migraine Research Foundation, migraines are the third most prevalent illness in the world. Women are most affected (18%), followed by children of both sexes (10%), and men (6%).

Did you know?

The top five reasons that children stay home from school are as follows: colds, stomach flu (gastroenteritis), ear infection (otitis media), pink eye (conjunctivitis), and sore throat.

Did you know?

Walt Disney helped combat malaria by making an animated film in 1943 called The Winged Scourge. This short film starred the seven dwarfs and taught children that mosquitos transmit malaria, which is a very bad disease. It advocated the killing of mosquitos to stop the disease.

Did you know?

According to the FDA, adverse drug events harmed or killed approximately 1,200,000 people in the United States in the year 2015.

Did you know?

Recent studies have shown that the number of medication errors increases in relation to the number of orders that are verified per pharmacist, per work shift.

For a complete list of videos, visit our video library