In dealing with an irate customer it is essential that you keep ...

[dollx]

In dealing with an irate customer it is essential that you keep in mind that _______.
 
  A) You are the representative of the company B) You need to block out what they say
  C) You should take their attack personally D) None of the above

Question 2

It is important that you are able to ___________________ ____________, rather than quickly jumping to conclusions if you want to resolve a customer complaint
 
  A) Disregard the company's perspective B) Try to avoid seeing it from any perspective
  C) See it from the customer's perspective D) Avoid having a perspective

[IRincones]

Answer to Question 1

A

Answer to Question 2

C

[dollx]

Thank you

[IRincones]

No problem