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Author Question: In dealing with an irate customer it is essential that you keep in mind that _______. A) You are ... (Read 273 times)

dollx

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on: Jun 23, 2018
In dealing with an irate customer it is essential that you keep in mind that _______.
 
  A) You are the representative of the company B) You need to block out what they say
  C) You should take their attack personally D) None of the above

Question 2

It is important that you are able to ___________________ ____________, rather than quickly jumping to conclusions if you want to resolve a customer complaint
 
  A) Disregard the company's perspective B) Try to avoid seeing it from any perspective
  C) See it from the customer's perspective D) Avoid having a perspective


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IRincones

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Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

C


dollx

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Reply #2 on: Jun 23, 2018
Thank you


IRincones

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Reply #3 on: Jun 23, 2018
No problem :)


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