Author Question: A nurse has filed a grievance against the nurse manager. During the arbitration process the nurse is ... (Read 66 times)

saliriagwu · **on:** Jul 8, 2018

A nurse has filed a grievance against the nurse manager. During the arbitration process the nurse is accusing the manager of favoritism among the staff. The manager becomes angry and uses foul language when hearing the accusations.

Which action would be appropriate at this time? 1. The manager should be terminated.
2. The director of the unit should request a recess to address the managers conduct.
3. The arbitrator should end the meeting.
4. The manager and nurse should be allowed to voice their feelings.

Question 2

A CNA (certified nursing assistant) is discussing the role of bargaining representative. The CNA states, Why would they select a nurse to be the representative? A coworker informs the CNA:

1. Administration chose a nurse for this role.
2. Why do you care who is the representative?
3. The representative must be an employee.
4. The representative must be a nurse if the unionized organization is a hospital.

johnpizzaz · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

2
Explanation: 1. During meetings and arbitration issues should be discussed openly and in a calm manner. The
manager should remain calm. If the manager is unable to remain calm, she should be removed
from the meeting. Parties should be able to openly discuss the issues but in a calm and
professional manner.

Answer to Question 2

3
Explanation: 1. The bargaining unit representative is an employee who must observe the rules and regulations.
During the grievance process the representative is not considered an employee but an
advocate for the employee who filed the grievance.