Answer to Question 1
A
Corrective action programs have certain criteria that make them effective. Two of these criteria are that
they are consistent and impartial. Assertiveness can be construed as aggression, especially when an
individual's performance has been questioned, and pejorative measures are derogatory and should
never be considered for any type of corrective action. Corrective action programs do not need to be
administered by HR, but they are generally notified because a copy of any corrective action is placed
in the individual's HR file as well as the unit manager's file.
Answer to Question 2
D
When an individual's appraisal feedback indicates a need for further improvement, the organization
will use a corrective action program to help rectify the situation and guide the individual towards
significant performance improvement. Progressive discipline is a form of corrective action where the
employee's and manager's mutual goal is to correct the performance to an acceptable level. The
360-degree feedback evaluation tool may be used to initially identify the problem. Ignoring the
problem and punishment are not effective means of dealing with problems.
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