During his most recent performance appraisal, a nurse was told by ...

[Jkov05]

During his most recent performance appraisal, a nurse was told by his supervisor that he tends to adopt a passive aggressive communication style when he is in highly stressful situations. Which behavior is typical of passive aggressive communication?
 
  A) The nurse tends to be passive with supervisors and managers but aggressive when communicating with coworkers.
  B) The nurse often makes sarcastic comments when he is under stress.
  C) The nurse has an inconsistent communication style that changes when he experiences job stress.
  D) The nurse has a fear of conflict and tends to avoid direct confrontation whenever possible.

Question 2

The nursing student was recently reprimanded by a nurse at the hospital. The student was accused of not following through with the morning care of one of the nurse's clients.
 
  The student attributes this unpleasant interaction to the fact that she did not communicate clearly with the nurse. The nursing student has resolved to make constructive changes to her communication style. How should the student begin this process?
  A) Identify and evaluate her existing communication style
  B) Make a resolution to be assertive and clear when communicating
  C) Aim to model the behavior of nurses who are good communicators
  D) Ask her nursing instructor to give her some advice around communication

[lorealeza77]

Answer to Question 1

Ans: B
Feedback:
Passive aggression is characterized by condescension and sarcasm. Avoidance of conflict is associated with passive communication. Passive aggressive communication is not necessarily dependent on the authority level of the other party nor is it associated with inconsistency in communication style.

Answer to Question 2

Ans: A
Feedback:
The first step in making changes to communication skills is to assess the one's present communication style. This should precede taking actions such as becoming more assertive, modeling other people, or asking for specific communication advice.

[Jkov05]

TYSM

[pratush dev]

Excellent