This topic contains a solution. Click here to go to the answer

Author Question: The most commonly used method to assess service user satisfaction is the a. interview b. focus ... (Read 71 times)

iveyjurea

  • Hero Member
  • *****
  • Posts: 555
The most commonly used method to assess service user satisfaction is the
 
  a. interview
  b. focus group
  c. survey
  d. critical incident approach
  e. none of the above

Question 2

Casella and Turner's investigation of service user satisfaction in a sample of vocational rehabilitation consumers attempted to address limitations commonly found in satisfaction research by doing all of the following except
 
  a. including importance ratings in their scoring procedure
  b. interviewing consumers for their input into instrument development
  c. wording half of their survey items negatively
  d. using multiple instruments to assess consumer satisfaction.
  e. Using third party informants



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Juro

  • Sr. Member
  • ****
  • Posts: 337
Answer to Question 1

a

Answer to Question 2

d




iveyjurea

  • Member
  • Posts: 555
Reply 2 on: Jul 31, 2018
Gracias!


softEldritch

  • Member
  • Posts: 334
Reply 3 on: Yesterday
:D TYSM

 

Did you know?

Medication errors are three times higher among children and infants than with adults.

Did you know?

It is difficult to obtain enough calcium without consuming milk or other dairy foods.

Did you know?

Drug-induced pharmacodynamic effects manifested in older adults include drug-induced renal toxicity, which can be a major factor when these adults are experiencing other kidney problems.

Did you know?

The calories found in one piece of cherry cheesecake could light a 60-watt light bulb for 1.5 hours.

Did you know?

Hip fractures are the most serious consequences of osteoporosis. The incidence of hip fractures increases with each decade among patients in their 60s to patients in their 90s for both women and men of all populations. Men and women older than 80 years of age show the highest incidence of hip fractures.

For a complete list of videos, visit our video library