Author Question: The most commonly used method to assess service user satisfaction is the a. interview b. focus ... (Read 68 times)

iveyjurea · **on:** Jul 31, 2018

The most commonly used method to assess service user satisfaction is the

a. interview
b. focus group
c. survey
d. critical incident approach
e. none of the above

Question 2

Casella and Turner's investigation of service user satisfaction in a sample of vocational rehabilitation consumers attempted to address limitations commonly found in satisfaction research by doing all of the following except

a. including importance ratings in their scoring procedure
b. interviewing consumers for their input into instrument development
c. wording half of their survey items negatively
d. using multiple instruments to assess consumer satisfaction.
e. Using third party informants