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Author Question: The most commonly used method to assess service user satisfaction is the a. interview b. focus ... (Read 59 times)

iveyjurea

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The most commonly used method to assess service user satisfaction is the
 
  a. interview
  b. focus group
  c. survey
  d. critical incident approach
  e. none of the above

Question 2

Casella and Turner's investigation of service user satisfaction in a sample of vocational rehabilitation consumers attempted to address limitations commonly found in satisfaction research by doing all of the following except
 
  a. including importance ratings in their scoring procedure
  b. interviewing consumers for their input into instrument development
  c. wording half of their survey items negatively
  d. using multiple instruments to assess consumer satisfaction.
  e. Using third party informants



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Juro

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Answer to Question 1

a

Answer to Question 2

d




iveyjurea

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Reply 2 on: Jul 31, 2018
Thanks for the timely response, appreciate it


triiciiaa

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Reply 3 on: Yesterday
Excellent

 

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