For which event would an operation normally complete an incident ...

[abern]

For which event would an operation normally complete an incident report?
 
  a. Manager is given a promotion
  b. Employee is continually late for work
  c. Guest is refused additional alcohol service
  d. Guest arrives late for a confirmed reservation

Question 2

When should an establishment's quality standards be defined?
 
  a. When the customers' meals are completed
  b. At the time the customers' meals are served
  c. Before the customers arrive at the establishment
  d. When employees decide how to do their jobs

[cascooper22]

Answer to Question 1

C

Answer to Question 2

C

[abern]

Both answers were spot on, thank you once again

[cascooper22]

Great! Please up vote